2018 HPRCT Conference

During this presentation, Leaders will be introduced to how to model positive behavior and they will be provided tools to help learn to design and implement successful behavior-based talent retention and recognition programs so that a corporate culture that focuses on achieving long-term performance improvements, eliminating favoritism, and engaging the middle manager thus resulting in higher profits for the shareholders. Participants will learn the benefits of proactive programs and will explore the most “popular” recognition tools in use today and what the latest studies indicate about their effectiveness. 

It’s a business no-brainer that happy employees make better employees.  
 
But how do you get happy employees that deliver their best work on a consistent basis? 
 
And how do you create a Culture of Commitment in your organization? Further, how do you shift your workplace culture from “I have to do it or I’ll be in trouble” to “I want to do it because I believe in it”? Based on Bill’s best-selling book: “Green Beans & Ice Cream: The Remarkable Power of Positive Reinforcement”, this presentation explores how R+ Leadership ensures that your employees perform at their best. Not only will R+ Leadership attract and retain high-performance employees, it will also produce rapid performance improvement among low-performer employees. We will focus extensively on the mechanisms needed for successful behavior-based processes and consider areas that are often overlooked. 
Learning Outcomes: 
 
•             Learn the definition of Positive Reinforcement and how it improves culture, safety, quality, and customer service. 
•             Determine what types of employees you have: compliant, non-compliant or committed, and what drives each type 
•             Learn how positive reinforcement drives commitment and employee engagement, which translate to improved profits! 
  

Human Performance Improvement (HPI) enables us to work safer and more reliably.  
“To err is human...,” but does human fallibility doom us to failing over and over again? “Human error” is often attributed as the cause of events, whether we are talking about injuries, equipment damage, unit trips, environmental releases, etc. This leaves everyone wondering, “How can we reduce events caused by human fallibility?” For too long, there hasn’t been a good answer to that question.  
HPI is the application of principles and techniques specifically designed to reduce organizational events at all levels of the organization. This course will give you the information you a solid understanding of the HPI Error-Reduction Tools and examples of dynamic learning experiences to help people understand, practice, and retain those practices.   
Learning Outcomes: 

• Discuss and Apply a set of human error reduction tools in an Electric Utility context. Including: 
• Pre-Job Brief 
• 3-Way Communication 
• Phonetical Alphabet 
• Self-Check/TV-STAR 
• Post-Job Review 
• Stop When Unsure and Questioning Attitude 
• 2-Minute Rule 
• Procedure Use & Adherence with Place-Keeping. 
• Peer Check