2018 HPRCT Conference

This presentation will introduce People Based Quality (PBQ) as it is being used on our various projects.

The Bechtel Quality department has developed an approach to address quality “error likely situations”.  We have a two-pronged approach to account for both manual and non-manual work situations.  The program is based on our 5 Quality Absolutes and proactively affects quality outcomes using a foundation of HU (HPI) tools and approaches. We believe that re-work includes re-hazards and directly affects our safety outcomes. Our experience has been that this approach definitely reduces rework and that it is well received by both supervision and line workers. Where we usually have to “push” our programs, this approach is actually creating “pulls” from the various organizations because it identifies knowledge and performance gaps prior to the work and closes those gaps before work begins. The presentation will include an audience participation portion to show PBQ in action.