24th Annual HPRCT Conference
June 19-22, 2018
Marriott Riverwalk
San Antonio, Texas
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Friday, June 22 • 8:00am - 12:00pm
Staff Rides (Highly Reliable Organizing Event Analysis)

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Staff Rides, also called Event Analyses, originated in the Army and are a way to look at an event from multiple perspectives.  They provide a window into an organization through the idea that minor deviations, surprises, mistakes and recurring problems often reveal much about the state of the system.   In this workshop, we involve participants in an interactive demonstration of the Staff Ride process.  We begin with a discussion of using open-ended questioning, with HRO framing, to explore an event.  Then participants practice by questioning people, in different roles, who involved in an event, around an “interview carousel”.  We wrap up by coming back together and noticing that interpretations of what happened varies based on where people start in the interview carousel (1st interview shapes their line of questioning) and we share how observations can be assessed against a “mindful” maturity model to identify areas for improvement, referencing a “mindful” maturity model designed by Annette Gebauer gebauer@icl-net.de and Bert Slagmolen Bert.slagmolen@A13c.nl

avatar for Beth Lay

Beth Lay

Founder and Principal, Applied Resilience, LLC.
An experienced leader who helps develop resilient, reliable organizations. Four years experience as Director of Human Performance at Calpine Corp – an owner/operator of 80+ electric utility power plants. Seven years experience as the leader of Siemens Energy Field Service Risk Management... Read More →
avatar for Laurin Mooney

Laurin Mooney

Founder, speaking IN and Be Highly Reliable
Laurin is a nurse who has turned her focus from the heath of people to the heath of the employee experience and the critical role it plays in the modern high-risk work environment.  Convinced that High Reliability Organizing holds the keys for success in complexity she translated... Read More →

Friday June 22, 2018 8:00am - 12:00pm CDT

Attendees (5)