Staff Rides, also called Event Analyses, originated in the Army and are a way to look at an event from multiple perspectives. They provide a window into an organization through the idea that minor deviations, surprises, mistakes and recurring problems often reveal much about the state of the system. In this workshop, we involve participants in an interactive demonstration of the Staff Ride process. We begin with a discussion of using open-ended questioning, with HRO framing, to explore an event. Then participants practice by questioning people, in different roles, who involved in an event, around an “interview carousel”. We wrap up by coming back together and noticing that interpretations of what happened varies based on where people start in the interview carousel (1st interview shapes their line of questioning) and we share how observations can be assessed against a “mindful” maturity model to identify areas for improvement, referencing a “mindful” maturity model designed by Annette Gebauer
gebauer@icl-net.de and Bert Slagmolen
Bert.slagmolen@A13c.nl.
