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24th Annual HPRCT Conference
June 19-22, 2018
Marriott Riverwalk
San Antonio, Texas
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Tuesday, June 19 • 4:10pm - 5:00pm
Clean listening and knowing When Your Opinion Matters

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Aims & Outcomes 
 
The aim of this interactive presentation is for you to learn the principles of Clean Language and learn a brief model that lets you begin using Clean Questions and the principles behind this methodology right away. 
 
Problem  
 
Knowing when your opinion matters is a high-level calibration when gathering information from others. Listening is not a passive activity. It is the most active thing you can do. To ask really good questions - questions that are powerful, useful, and appropriate - one needs to listen actively and accurately. It is easy to be lulled into believing that enacting these behaviors is unproblematic and requires little specialist skill.  
 
Clean Listening, as distinct from ‘active listening’ and ‘paraphrasing’, is like a martial art requiring knowledge, practice, and tactical actions.  
 
Empirical research shows that even a single word (especially a metaphor) or presupposition can materially ‘lead the witness’.  
 
 
Solution  
 
Clean listening, the application of Clean Language, reduces unintended bias and protects the integrity of the information you are seeking. Clean questions keep focused on the topic in question without restricting or leading them. It helps you keep your opinions, suggestions, assumptions, and personal metaphors to yourself when it matters most.  
 
 
Objectives 
 
The presentation will provide background information and practical activities for participants to learn: (1)  where clean language comes from, (2)  how bias is unintentionally introduced into a conversation, and (3) how to use the most useful classically clean questions. 
  
Skills & Activities  
 
Participants will:  
 
•Learn the most useful Clean Language Questions and begin using them right away. 
 
•Experience the felt difference between answering clean questions and those containing 
leading presuppositions and metaphors. 
 
 
•Learn and practice the One Minute strategy - a simple Clean Question Model that is helpful in task development and follow-through 
 
 
•Experience listening as an active component of curiosity and solution focused activities.  
 
•Experience Clean Questions in action as Facilitating Cleanly is modeled by the presenter and see how one can use this methodology live with an interactive group.  
 
 

Speakers
avatar for Sharon Small

Sharon Small

Clean Language Facilitator and Trainer, The Clean Language Institute
Sharon Small is an independent researcher and internationally recognized Clean Language trainer and assessor. She has over 13 years of experience working in the nuclear industry, a degree in psychology, and background in NLP. She is the author of The End of Therapy, co-editor of... Read More →


Tuesday June 19, 2018 4:10pm - 5:00pm
Salon D

Attendees (2)