2018 HPRCT Conference

The expected response to workplace ‘green and red lights’ rarely result in error or undesirable consequences, whereas the uncertainty produced by ‘yellow light’ moments eventually do. Though highly predictable and easily recognizable, managers, first line supervisors, work planners and front-line workers continue to speed through the workplace intersection when encountering a yellow light moment, regretting the decision in both the short and long run.  During this interactive session, participants will recognize their own yellow light issues, the cognitive biases that create unproductive and unsafe responses and actions and the five error reducing techniques High Reliability Organizations use to turn perilous yellow lights into reliable green and red-light decisions.