2018 HPRCT Conference

Leaders strive to achieve highly reliable outcomes, yet as society we struggle to produce the results we want, from hospitals killing 440,000 patients each year in the US, to parents backing over 2500 kids each year.  Out of desperation, we fall back to blaming and sanctioning individuals for outcomes they did not intend to produce.  Yet, we simultaneously turn a blind to classes of more culpable workplace conduct, from racism and gender-bias to the outrageous behaviors being challenged by the “me too” movement. 
 
This presentation will provide a model for how leaders can create better outcomes through robust system design and individual accountability.  It will talk about the role of culture, and how culture can be shaped by leadership action.   
 
This presentation will provide a provocative look at the broader context of human performance that every CEO and organizational leader must address.